Frequently asked questions

Orders will be processed and shipped within 1 business day. Estimated shipping time is based on the shipping method and the ship to location. Most locations in the United States take less than 4 days to reach their destination via ground shipping.

You will receive tracking and status updates to the your email provided during checkout. You can also track the status of your order by clicking “Account” in the top right hand corner of the site and viewing your “Order History”.

It's as simple as sending an email to support@availlabs.com. We will respond within 1 business day. Our business hours are: Mon-Fri 8:00 am - 4:30 pm EST.

We accept all major credit cards (Visa, MasterCard, American Express, etc.). Checks, cash, or bank transfers are not accepted.

All products are ordered from our suppliers specifically for your order and custom decorated, therefore all purchases are final. Please verify the size, quantity, and color you are ordering before placing your order. We will gladly replace any items deemed defective due to damage, materials, or workmanship - or if the item(s) you receive is not the item(s) that you ordered. Please email support@availlabs.com for assistance.

We begin to process your order as soon as it’s submitted, therefore we cannot guarantee any order cancellations can be accepted. Most cancellations can be accepted if notified within 1-business day. Please email support@availlabs.com for assistance.

We begin to process your order as soon as it’s submitted, therefore we cannot guarantee any order changes can be accepted. Most order changes can be accepted if notified within 1-business day. Please email support@availlabs.com for assistance.

Shipping charges are dynamically calculated based on the shipping address as well the total volume and weight of the items in the order.

All orders will be shipped via FedEx SmartPost.

Shipping is limited within the United States, including Freely Associated States, and United States Territories and Possessions.

We ask and encourage you to place your order online, as you will receive an instant confirmation that your order has been placed.

You can submit suggestions through the Contact Us page. Your input will be sent to the proper channels for consideration.